Push Identifier

The push identifier is a unique identifier to enable the push notification for users who are working with the following functionalities:

  • Chatter

    A user receives notifications about new posts and mentions.

  • Geolocation Center

    When the manager clicks the Locate button on the Users tab to define the current user’s location.

  • Notification Center

    Send to users messages from the Notification Center tab.

  • Custom notification

    For example, to notify users to perform synchronization, update the app, etc.

Obtain a Push Identifier for a Custom CT Mobile app

To obtain the unique push identifier for the custom CT Mobile app:

  1. Specify the bundle ID of your custom CT Mobile app.

    For example, for the CT Mobile app in the App Store, the bundle ID is com.customertimes.appstore.ctmobile.

  2. To activate push notifications, please create a ticket with the subject “Push Notifications” at https://ctsupport.force.com/customerportal. In the ticket, provide the bundle ID and a list of organization IDs for which you want to enable notifications. After that, the Customertimes team will add the push identifier to your custom CT Mobile app.

The setup is complete.

To receive push notifications on your device, it is also necessary to fill out the Device Token field on the current User record.

According to that value, Salesforce defines the user device to send push notifications. If you authorize with the same credentials on several devices (but no more than 5), the field will contain the token of the last device on which you synchronized.

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