Reference Guide
| These settings are optional. |
In this section, get familiar with the following objects:
Configuring Quizzes for passing by representatives or for customers during the visit.
The Quiz record has the following record types:
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Internal quizzes are designed:
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to examine representatives' knowledge about CT Products, which are targeted at customers;
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to get feedback about the representative’s daily routine, for example, how they conduct a meeting, what they like or do not like, how much time they spend on visits, etc.
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External quizzes may be used to get feedback from the clients the representative visited. The passed questionnaire will be linked to the corresponding CT CPG Activity record, and the received information will be used for better customer segmentation and understanding of their needs.
It is possible to create complex quizzes with questions depend on the previous question or answer.
Quiz Model
Each Quiz record has a number of related Quiz Question records. The passed Quiz is stored as the Quiz Completion record with the linked Quiz Answer records. The corresponding Quiz Answer record is related to the Quiz Partaker record and a CT CPG Activity record if applied. The administrator assigns representatives as the Quiz Partakers by creating a Quiz Partaker record related to the User record.
