Send Application Data Dump

The CT Mobile app allows sending a dump with the current user’s data of the application to the Salesforce or support service.

Configure Data Dump Sending

To configure data dump sending:

  1. Go to CT Mobile Control Panel: General.

  2. Select the required profile in the Location picklist.

    General Settings will be applied to all the profiles without individual settings.

  3. In the Support and logs field, enable Sync Logs.

  4. In the Debug Level field, select the appropriate option.

  5. In the Send database dump to field, select the appropriate way to send the database dump.

    • Salesforce.com

      The ZIP archive with the data will be transferred as an attachment to the Sync Log record. The size of the ZIP archive cannot be larger than 25 MB. In case of exceeding the limit, the database dump will be split into a few ZIP archives and each one will be attached to its own Sync Log record.

      To use this option, the cloud token should be valid. In the case the cloud token is not specified, the password will be ctmobile.

    • E-mail

      Selecting this option, specify the email to send the data logs and screenshots of synchronization errors in the Support Email field

      The size of the data dump can exceed the limit of sending data.

  6. Click Save.

The setup is complete.

Sending Data Dump

To send a data dump from the CT Mobile app:

  1. Go to Settings from the main menu.

  2. Tap Send application data.

  3. In the open window, select which data you want to send.

    • Send sync logs

      A user can send only sync logs instead of the entire data dump. Sync logs will be sent in a text format.

    • Include all photos or not

      Including all the photos in a dump significantly increases the duration of sending.

    • Include non-synchronized photos

send app data win

A Sync Log Record with Data Dump

Sync Logs

When sending sync logs in Salesforce, the Sync Log record with an attachment will be created.

Parameters of a Sync Log record:

Field API Name Value

Date

clm__Date__c

Date and time of sending.

Description

clm__Description__c

Part 1 from 1

Operation

clm__Operation__c

Sync Log History

Parameters of an Attachment record:

Field Value

Name

sync.log

ParentId

The identifier of the Sync Log record.

Description

Part 1 from 1

Data Dump without Photos

When sending a data dump without photos in Salesforce, the Sync Log record with a ZIP attachment will be created. The ZIP attachment stores data dump with all files and sync logs. In case of exceeding the limit of 25 MB, the database dump will be split into a few ZIP archives and each one will be attached to its own Sync Log record.

Parameters of a Sync Log record:

Field API Name Value

Date

clm__Date__c

Date and time of sending.

Description

clm__Description__c

Part n from m, where n is the order number of an attachment, and m is the number of attachments.

Operation

clm__Operation__c

Export Data

Parameters of an Attachment record:

Field Value

Name

In case of a single Attachment record: Documents.zip

In case of several Attachment records: Documents.z0[n], where [n] is the order number of an attachment.

ParentId

The identifier of the Sync Log record.

Description

Part n from m, where n is the order number of an attachment, and m is the number of attachments.

Data Dump with Photos or Unsynchronized Photos

When sending a data dump with all photos or only unsynchronized photos in Salesforce, the Sync Log record with a ZIP attachment will be created. The ZIP attachment stores data dump with all files, all photos or only unsynchronized photos, and sync logs. In case of exceeding the limit of 25 MB, the database dump will be split into a few ZIP archives and each one will be attached to its own Sync Log record.

Parameters of a Sync Log record:

Field API Name Value

Date

clm__Date__c

Date and time of sending.

Description

clm__Description__c

Part n from m, where n is the order number of an attachment, and m is the number of attachments.

Operation

clm__Operation__c

Export Data.

Parameters of an Attachment record:

Field Value

Name

In case of a single Attachment record: Documents.zip

In case of several Attachment records: Documents.z0[n], where [n] is the order number of an attachment.

ParentId

The identifier of the Sync Log record.

Description

Part n from m, where n is the order number of an attachment, and m is the number of attachments.
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