Technical Requirements for Devices and Network

We strongly advise performing the upgrade of the CT Mobile app at least once every 12 months to prevent incompatibility with the cumulated OS or core CT Mobile changes.

CT Mobile is available for Windows PC and tablets.

Windows Devices

  • Windows 10 Version 1903

  • Windows 11 Version 21H2

  • x86, x64

  • 16 GB RAM

  • The recommended size for downloaded images, for example, in Attachments or the Libraries module, should not exceed 1500 x 1500. The recommended format of images is .png.

For more information about the Windows lifecycle, go here.

Requirements for Internet Connection

Synchronization is possible on very slow lines (9,600kbs) but takes more time. The communication line must not have interruptions of high packet loss as it may result in timeouts of Salesforce API.

More content increases the synchronization time and responsiveness of the application. We recommend limiting the number of offline records to 30,000 records on devices.

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