Push Identifier

The push identifier is a unique identifier to enable the push notification for users who are working with the following functionalities:

  • Chatter

    A user receives notifications about new posts and mentions.

  • Custom notification

    For example, to notify users to perform synchronization, update the app, etc.

For the CT Mobile app installed from the App Store, the push identifier is ctmobile.

For testing the internal versions of the CT Mobile app (CT Sample), the push identifier is sample.

Obtain a Push Identifier for a Custom CT Mobile app

To obtain the unique push identifier for the custom CT Mobile app:

  1. Specify the push identifier using the last part of the bundle ID of your custom CT Mobile app.

    For example, for the CT Mobile app in the App Store, the bundle ID is com.customertimes.appstore.ctmobile, therefore, the push identifier is ctmobile.

    Specify the additional push identifier for testing your Debug version of the custom CT Mobile app by adding the test postfix; for example, ctmobile_test.

  2. Provide the following to enable push notification: bundle ID, TeamId, APNs Auth Key (or APNs Push Certificate) by sending an email with the subject “Push Identifier” at productsupport@customertimes.com. The Customertimes team adds the push identifier for your custom CT Mobile app.

    If you changed the push identifier, it is necessary to provide it to the Customertimes team to update it.

The setup is complete.

  • To receive push notifications on your device, it is also necessary to fill out the Device Token field on the current User record.

    According to that value, Salesforce defines the user device to send push notifications. If you authorize with the same credentials on several devices (but no more than 5), the field will contain the token of the last device on which you synchronized.
``