Remote Detailing Statistics

For users of the CT Mobile package version below 3.46, the statistics for each participant are collected in the Application Stats record of the Web Detailing record type, where the Parent Id field stores the parent presenter’s Application Stats record with the Global Stats record type.

The Application Stats record stores statistics with the participant’s username, e-mail, the total number of clicks/taps, likes, dislikes, the start date and time when a participant joined the remote CLM presentation, and the navigation path.

Collect separately the presenter and participants' statistics during the Remote Detailing or Self Detailing meeting.

  • To track certain parameters, they should be enabled on the appropriate CLM presentation record. Also, the presenter should define allow participants or not to like and dislike slides.

  • The Application Stats object should have the field with the Lookup type on the Activity object, e.g., the VisitId__c, and this field should be specified in the Activity Field API field of the Mobile Application Setup record.

  • If needed, specify the Detailed Stats Enabled option on the CT Mobile Control Panel: Presenter tab.

  • Apply and process only single clicks and taps to launch interactive elements on the slides of CLM presentations for their correct display on participants' devices during a Remote Detailing meeting. Double and long clicks and taps may be incorrectly transmitted to participants.

Remote Detailing

The remote CLM presentation can be streamed simultaneously to up to 35 participants.

Since CT Mobile package 3.66, the browser name and IP address will be gathered for the presenter and participants.

For Presenter

On all Application Stats records, the Guest Stats field is populated with the false value.

  • The Global Stats record type

    Statistics summary for the presenter, calculated based on all sessions performed, the navigation path, and the overall viewing time.

  • The Slide Stats record type

    For each slide, the record stores the number of clicks/taps, likes, dislikes, the start date and time, and viewing time.

For Participant

On all Application Stats records, the Guest Stats field is populated with the true value.

If gathering the detailed stats is enabled:

  • The Global Stats record type

    Statistics summary, calculated based on all sessions performed, the navigation path, and the overall viewing time.

  • The Slide Stats record type

    For each slide, the record stores the number of clicks/taps, likes, dislikes, the start date and time, and viewing time.

If gathering the detailed stats is disabled:

  • The Global Stats record type

    For each participant, collects statistics with the participant’s username and e-mail, which were populated on the Hello page, a total number of clicks/taps, likes, dislikes, the start date and time when a participant joined the remote CLM presentation, and the navigation path.

Self Detailing

On all Application Stats records, the Guest Stats field is populated with the true value.

If gathering the detailed stats is enabled:

  • The Global Stats record type

    Statistics summary, calculated based on all sessions performed, the navigation path, and the overall viewing time.

  • The Slide Stats record type

    For each slide, the record stores the number of clicks/taps, likes, dislikes, the start date and time, and viewing time.

If gathering the detailed stats is disabled:

  • The Global Stats record type

    For each participant, collects statistics with the participant’s username and e-mail, which were populated on the Hello page, a total number of clicks/taps, likes, dislikes, the start date and time when a participant joined the remote CLM presentation, and the navigation path.

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